Maintenance

Emergency Maintenance list

• Any condition that jeopardizes the security of the unit
• Major plumbing leaks or flooding, waterlogged ceiling or floor in imminent danger of falling

Any plumbing backup at: Spring Valley lower level apartment if the building has a separate upper apartment, or at any Hillside Heights unit on the 8th floor or below

• Natural or LP gas or fuel oil leaks
• Any electrical problem or condition that could result in shock or fire
• Absence of a working heating system when outside temperature is below 60 degrees Fahrenheit
• Utilities not in service, including no running hot water
• Conditions that present the imminent possibility of injury
• Obstacles that prevent safe entrance or exit from the unit
• Absence of a functioning toilet in the unit
• Inoperable smoke detectors

If the repairs are completed due to intentional or negligent damage by either a household member or guest the resident will be charged according to our maintenance charge list. If you disagree with a charge you can file a dispute according to our grievance policy.